The Influence of Organizational Justice on Job Satisfaction in a Hotel Setting

Perceived organizational justice in the workplace is a primary factor affecting employee job satisfaction and tenure. This paper examined the relationship between organizational justice and job satisfaction of managers, supervisors, and staff in a hotel setting situated in one of the major cities outside Metro Manila, Philippines, namely Metropolitan Cebu. Specifically, it looked into the influence of the three dimensions of organizational justice (distributive, procedural, and interactional) on the hotel employees’ level of job satisfaction with regards to fairness of manager/supervisor to staff relationships, pay, and schedule (among others). A Likert scale survey instrument was administered to select respondents from 13 departments of nine hotels in Metropolitan Cebu, Philippines: Front Office, Food & Beverage, Housekeeping, Sales & Marketing, Human Resources, Maintenance, Kitchen, Finance, Butchery, Engineering, Administration, Security, and the Executive Office. Structural Equation Modeling (SEM) was applied for data analysis. The results revealed that distributive and interactional justice positively affects employees’ job satisfaction, while procedural justice does not have a significant impact.